What services does Pawno offer?

We offer: Loans secured by your items and Purchase of items at a bargain price.

How can I apply for a loan?

It's very simple, you just have to go to the website www.pawno.io . Once there, we will guide you through the entire operation.

What is Pawno distance lending?

Distance lending is a loan secured by jewelry or electronics that you can apply for without leaving home.

What kind of pledges does pawno accept?

You can pawn gold and silver jewelry (rings, bracelets, necklaces, etc.) with or without stones, as well as top-brand gold or steel watches, electronics, home appliances, designer handbags, and sports equipment.

Does my credit history matter?

No, we are not interested in your credit history and relationships with other credit institutions. We do not check this information or require bank statements.

What happens if I send a pledge that I described incorrectly in the application form?

If you incorrectly described the product to be pledged in the loan application form, the pawnshop manager will contact you by phone and inform you of the actual valuation of the pledged property and the terms of the loan!

What if I described the collateral incorrectly and I am not willing to receive a loan for less than the preliminary offer?

Then you have 2 options: 1. You pay the postage and insurance costs of €12 and the pawnshop will return the item to you. 2. You waive the guarantee, but you still have to pay the postage and insurance costs of €12.

If I don't want to continue with the credit application in the middle of the loan process, can I stop it at any time?

Yes, you have the right to end the loan application process at any time!

How do I get my collateral to you?

A postman will pick up the collateral at your door, to whom you will hand over the parcel, who will in turn deliver the insured parcel to us no later than the next day. This procedure does not incur any additional costs for you.

How do I prepare a parcel for shipping?

Try to protect your jewelry with papers or some type of wrapping. If it's a watch and it has a box, send it in the original box. If it's protected, put it in a box you have at home and seal it. If you don't have one, the postal service has boxes of various sizes.

At what age can I pawn and sell items?

Anyone over the age of 18 can pawn and sell items at a pawnshop. There are no age restrictions when selling an item.

Is my pledged property insured when sent by mail?

Yes, we have all shipments insured with an initial estimate provided prior to shipment.

Can I sell or pawn my products without sending real photos of them?

No. You must send 3 to 5 real photos of your product (not downloaded from the Internet). The photos must be clear and show the front and back as much as possible. If you have accessories or the box, please take a photo of them as well. The more detailed the photos, the faster we can give you an answer and the more approximate the initial estimate will be.

I want to pawn an iPhone and a ring, can I pawn both?

To do this, you need to make 2 separate loan applications.

How do you know the value of my collateral?

When you begin your loan application, we will ask you to describe your property through a series of questions that you will need to answer. Based on this information, our expert appraisers can provide a preliminary valuation, which is not final until we have received the collateral and seen it in our office. If the appraisers have any questions, they will contact you directly to resolve any issues.

What is an initial assessment or pre-assessment?

This is an assessment made online by an expert, taking into account the condition, age, weight, brand, etc. of the property being pledged.

Do transactions made at a pawnshop affect my credit history?

No, we do not share transaction information or your personal data with banks or lending institutions.

Does Pawno accept electronics if they are damaged?

If the product has minor scratches, Pawno will accept the deposit, but if the electronics are not receiving power or the display is broken, Pawno will not accept such a product.

Can I sell/pawn my product if I am located in the Balearic Islands?

Through the Pawno.io website you can sell your products in both the Canary Islands and the Balearic Islands. Please note that once you have accepted the initial valuation through the website, you will need to send or take your products to a Pawno pawnshop. To do this, we will send a postman to pick up the goods or direct you to the nearest Pawno pawnshop.

Can I sell or pawn from Ceuta or Melilla?

From Ceuta and Melilla, you can send us the product by post or we will direct you to the nearest Pawno pawn point in Ceuta or Melilla.

Is it possible to get a cash loan in Pawno?

Yes, it is possible to get a loan in cash at Pawno if you go to a Pawno loan point on site. It is not possible to issue a loan in cash if the collateral is sent by mail.

Can you guarantee that my pledge is protected at your pawn shop?

All Pawno customers receive free insurance coverage provided by our partner ......................... All items you entrust to us are fully covered by insurance. Pawno partner warehouses are 100% secure and under 24/7 security protection with advanced security protocols such as emergency alarm systems, etc.

How do I repay my loan?

To avoid inconvenience, redeem your loan on or before the due date. You can make the repayment using the bank details specified in the agreement, or you can find the payment link in the Pawno client environment.

How do I extend my loan?

Not ready to repay your loan yet? You can choose to extend your loan! All you have to do is pay the full interest amount to extend your loan for another month. The payment methods for extending your loan are the same as those for repaying your loan.

How long is the maximum loan period?

The loan period is a maximum of 90 days. The loan can always be extended by 30 days. After the third extension, we will re-evaluate the value of the collateral.

What are Pawno's interest rates and other fees?

Pawno Pawnshop offers flexible loan terms and interest packages depending on the category of goods used as collateral for the loan. The interest rate ranges from 2-10% per month. For example, precious metals have a lower interest rate than electronics because electronics are more difficult to sell later.

What should be taken into account when giving an appraisal price?

The Pawno website system takes into account many variables when making an initial assessment, such as the product's age, condition, technical features, internal functionalities or market demand, etc.

How quickly will the postman pick up the parcel and take it to the pawn shop?

The postman will pick up the pawn on the same day or the next morning at the latest. The pawnshop will receive the package the next day and the money will be credited to the customer's account no more than 24 hours after the loan application is submitted.

Does Pawno provide loans against Crypto collateral?

We do not issue crypto-backed loans yet. We will bring the crypto loan product to customers in the second half of 2025.

Does Pawno provide loans against cars?

We do not yet issue loans secured by cars. We will bring the car loan product to customers in the second half of 2025.

Do the prices of gold and silver vary from day to day?

The price per gram of gold and silver is determined by the daily price in the London and New York markets, which are volatile markets. Our commitment to our clients is to offer them the best price per gram of gold, with the actual value adjusted to the market.

How can I contact Pawno?

If you cannot find the answer to your question in the Pawno Help Center, write to us at help@pawno.io or use the Chat window where a Pawno administrator will find the answer to your question.

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